Fulfilment

Service Delivery Policy

Last updated: 10 June 2026

PhD Research Mentor provides digital services only — academic mentorship, research support, editing and related deliverables. We do not sell or ship any physical goods, so no physical shipping, courier or delivery charges apply.

How deliverables are delivered

All work is delivered electronically to the email address you provide at the time of enquiry or payment, or via a secure document link. Communication during the engagement also takes place by email.

Delivery timelines

• Timelines are agreed in writing as part of your quote, based on the scope of work, your institution level and your deadline.
• Work begins after the advance payment is confirmed.
• Expedited delivery is available for urgent timelines and may attract a surcharge, confirmed in your quote.
• If a delivery date is likely to be affected by circumstances on either side, we will inform you promptly and agree a revised schedule.

Revisions

Each engagement includes two rounds of revisions on the delivered work. Requests for revisions can be sent to the email used for your order; further revisions beyond the included rounds are quoted separately.

Need help with a delivery?

If you have not received a deliverable you were expecting, email phdresearchmentor@gmail.com or contact our Grievance Officer and we will resolve it promptly.